Return and refund process

At The Extension Haus, we value your satisfaction and want to ensure a smooth shopping experience. To provide clarity, here are the key details of our Return and Refund policy:

    Terms of Return:

    - Returns must be initiated within 48 hours of receiving your order.

    - The items being returned must be unworn and unused.

    Reasons for Return:

    - Damaged Product: If your order arrives damaged, we're here to help. Please reach out to us within the specified timeframe to initiate the return process.

    - Wrong Product Ordered: In case you accidentally ordered the wrong product, we understand. Simply follow the return process outlined below.

    Return Process:

    To initiate a return, please email us at BrookeH@Theextensionhaus.co Our dedicated team will guide you through the necessary steps and provide any additional assistance you may need.

    Refund Process:

    - Once your return is received and approved, please allow  7-14 business days for the refund to be processed.

    - Please note that the timeframe for the refund to show up in your account may vary depending on your bank or payment provider.

    We strive to make your shopping experience with The Extension Haus as seamless as possible. If you have any further questions or concerns regarding our Return and Refund policy, please don't hesitate to reach out to us. We're here to assist you every step of the way!