Refund policy
At The Extension Haus, we prioritize your satisfaction and are committed to making your shopping experience as smooth as possible. Please review our Return and Refund policy below to ensure clarity.
Terms of Return
- Return Timeframe: Returns must be initiated within 48 hours of receiving your order.
- Condition of Items: Items must be unworn and unused to be eligible for a return.
Reasons for Return
- Damaged Product: If your product arrives damaged, we will gladly assist you. Please contact us within the specified timeframe to begin the return process.
- Wrong Product Ordered: If you accidentally ordered the wrong product, we're here to help. Simply follow the steps outlined in the return process below.
How to Initiate a Return
To initiate a return, please send us an email at BrookeH@TheExtensionHaus.co. Our team will guide you through the return process and assist you with any questions you may have.
Refund Process
- Processing Time: Refunds typically take 7-14 business days to be processed once your return is approved.
- Bank/Payment Provider Timeframe: The time it takes for the refund to show up in your account may vary depending on your bank or payment provider.
Contact Us
We are here to make your shopping experience seamless. If you have any questions or concerns regarding our Return and Refund policy, don’t hesitate to reach out to us. Our team is ready to assist you every step of the way.
Thank you for choosing The Extension Haus. We value your business and aim to ensure you're completely satisfied with your purchase.